Terms and Conditions

Quality requirements for our external providers

TCP = Toolcraft Products, Inc.

  • TCP requires that the External Provider shall maintain the proper identification, revision status specifications, drawings, process requirements, inspection/verification instructions, and other relevant technical data.
  • TCP reserves the right to final approval of products and services, methods, processes and equipment, and the final release of products and services.
  • TCP requires that all special processes required by this purchase order must be performed by competent qualified personnel.
  • TCP reserves the right to identify the requirements for interaction with our external providers, including:
    1. The use of interactive documentation
    2. The use of email/fax
    3. Documented confirmation methods of all verbal interactions
  • TCP reserves the right to monitor our external providers’ performance, including:
    1. The use of interactive documentation
    2. The use of products or services delivered
    3. On-time delivery of products or services
  • TCP reserves the right to designate requirements for verification or validation activities that we or our customer intend to perform at the external providers’ premises.
  • TCP reserves the right to approve or specify any designs, tests, inspection plans, verifications, criteria for design, and development required by our organization from an external provider.
  • TCP reserves the right to approve or specify any special requirements, critical items, or key characteristics.
  • TCP reserves the right to approve or specify any test, inspection, and verification (including production process verification).
  • TCP reserves the right to approve or specify the use of statistical techniques for product acceptance and related instructions for acceptance by our organization.
  • TCP reserves the right to require the need for external providers to:
    1. Implement a Quality Management System (QMS). We reserve the right to review and approve the external provider’s Quality Management System.
    2. Use customer-designated or approved external providers, including process sources (e.g., special processes).
    3. Notify our organization of nonconforming products or services immediately upon discovery, and obtain our organizational approval for nonconforming product disposition.
    4. Show evidence of processes to prevent the use of counterfeit parts, wherever applicable.
    5. Notify our organization of changes in product and/or process, changes of suppliers, and changes of manufacturing facility locations. Our organization reserves the right to approve such changes.
    6. Flow down to the supply chain the applicable requirements including customer requirements.
    7. Provide test specimens for design approval, inspection/verification, investigation, or auditing.
    8. Retain all records associated with the purchase orders for a minimum of seven years or as required by contract. TCP requires the disposition of such documents to be controlled in accordance with the requirements of applicable QMSs.
  • TCP reserves the right to access by our representatives, our customers, and any regulatory authorities to the applicable areas of all facilities, at any level of the supply chain, involved in the order, and to all applicable records.
  • TCP reserves the right to require and request evidence of External Providers ensuring that their personnel is aware of:
    1. Their contribution to product or service conformity
    2. Their contribution to product safety
    3. The importance of ethical behavior
  • When TCP customers’ requirements flow down to our suppliers and there is a discrepancy between TCP requirements and our customers’ requirements, our customers’ requirements supersede TCP’s.